Logging in - Problems logging in to VizZle

Having trouble logging in to VizZle? You're in the right place. Try the steps below to get you on your way.

 

If you're receiving the "Invalid Username/Password" message:

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  1. Your username is an email address. Try typing in your school or personal email address. 
  2. Are you copying and pasting your username and password from your Welcome email? Try typing out your username and password: sometimes an extra space will sneak in and prevent you from logging in correctly.

  3. Sometimes, network connectivity problems will also show up as "Invalid username/password." Make sure your Internet connection is active and working. Open Internet Explorer, Firefox, or Safari and see that the homepage displays successfully. If not, you will need to troubleshoot your network connection with your IT department or Internet Service Provider. If you're trying to connect from a school or other work environment, verify with your IT department that the firewall or web-filtering software are not blocking the connection.

  4. If you still cannot log in, click Recover Account and follow the instructions to receive an email with a link to reset your password.

 

If you're receiving the "VizZle Is Not Able To Connect Your Session" message:

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  1. Your license may have expired. Please contact us verify your license is active.
  2. If you were able to previously log into VizZle shortly before but now see this error message, you may have exited VizZle incorrectly causing your license to be locked by the server. You'll need to wait about 15-17 minutes for your license to be released. Click here to read about the best way to exit VizZle so you won't get locked out of your account.
  3. Make sure that you have an active Internet connection. Open Internet Explorer, Firefox, or Safari and see that the homepage displays successfully.

  4. If you are trying to log in to more than one computer at a time and you do not have student licenses allocated, you will not be able to log in at a second computer. If you believe you should have student licenses, contact us.

     

If you continue to have problems, please contact us! We're glad to help: (800) 705-1382 or support@monarchtt.com.

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