Could you help me with a null error message on my iPad Vizzle Player app?

Originally from ticket #30342.

When I open Vizzle Player on my iPad, i get a gray error box which reads:
There seems to be a problem: null
We apologize for this inconvenience.
If you'd like to be contacted by support regarding this issue please click Request support. We'll get back to you shortly to resolve your issue.
If I touch request support nothing happens

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Submitted from: http://govizzle.com/

Hi Sally,

Thanks for reaching out to us.

I'm sorry for the inconvenience. The null error on startup usually indicates a network issue of some sort. First, ensure you are connected to a wireless network. If you are still having trouble, you may need to speak with your IT administration to ensure the following configurations are set on your network:

https://monarchteachtech.zendesk.com/entries/49122-What-ports-on-my-network-must-be-open-for-VizZle-to-work-properly-

Please let me know if this helps.

Regards,
Joseph

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